AI Support + Live Agent Inbox for WordPress
Your knowledge base. Your branding. One free plugin. KnowDesk answers visitor questions from your own Google Docs, Notion, Confluence, or PDFs - 24/7, instantly. When a visitor needs a human, they escalate directly to your Live Inbox where your team takes over with full chat context.
- Free plugin
- AI + live agents
- GPL v2 licensed
- PHP 7.4+
- WordPress 5.8+
- Multisite ready
- Version
- 1.0.1
- Tested up to
- WordPress 7.0
- WordPress
- 5.8 or higher
- PHP
- 7.4 or higher
- KnowDesk
- Account required (free trial)
- Multisite
- Fully compatible
- WooCommerce
- Compatible
- License
- GPL v2 or later
How it works
AI handles the volume. Your team handles what matters.
- Step 1
Visitor opens the widget
A branded chat widget appears on your site. The visitor types their question - about your product, docs, orders, policies, anything.
- Step 2
AI answers instantly
KnowDesk searches your connected knowledge sources and replies with an accurate, on-brand answer - no agent needed, no wait time.
- Step 3
Human takes over when needed
If the AI can't answer or the visitor clicks 'Talk to a person', the chat escalates to your Live Inbox. Your agent gets full context and replies in real time.
Control exactly where the widget appears
This is the plugin’s real settings screen. Change a rule, pick a page to preview, and see whether the widget loads - and why - using the same rules the plugin runs on your site.
Widget loads All rules pass - widget.js loads in the footer.
<script src="https://knowdesk.io/widget.js" data-key="kd_live_…" data-position="bottom-right"></script>
Live in 4 steps
From the Plugins screen to a live widget in about two minutes.
Install the plugin
Search "KnowDesk" in Plugins → Add New, or upload the zip. Activate it. Done in 30 seconds.
Connect your knowledge
In your KnowDesk dashboard, add your Google Docs, Notion, Confluence, PDFs, URLs, or any text. AI trains instantly.
Paste your Widget API key
Go to Widget Config → Embed Code, copy your key. In WordPress: Settings → KnowDesk Widget → paste → Save.
Your widget goes live
Visitors get instant AI answers. Escalations land in your Live Inbox where your team handles them in real time.
Everything your support team needs
One plugin. AI-first support with real human backup - all inside your KnowDesk account.
AI answers 24/7
Your widget answers visitor questions instantly from your own knowledge base - no agent needed for common queries.
Live human escalation
When AI can't help or a visitor asks for a person, the chat escalates to your Live Inbox. Agents get the full history and can reply immediately.
Real-time order lookups
Connect Stripe, Shopify, or Paystack. The AI resolves payment and order queries on the spot - charge status, tracking, fulfilment - without an agent.
Any knowledge source
Google Docs, Notion, Confluence, PDF files, website URLs, or plain text. Your AI only answers from your own content.
Fully branded widget
Set your brand name, colour, logo, welcome message, and tone. The widget looks native to your site.
Team Live Inbox
Agents can assign chats, leave internal notes, @mention teammates, and track first-response time - all in one inbox.
Granular display rules
Show on all pages, front page only, posts only, or specific page IDs. Works on WooCommerce pages too.
Visitor visibility controls
Choose whether to show the widget to logged-out visitors, logged-in users, or both.
Multisite compatible
Each site in a WordPress network gets its own API key, widget config, and team inbox.
Connect any knowledge source
Your AI widget answers only from your own content - no retraining, no rebuilding, no reformatting.
- Google DocsConnect via file ID
- NotionOAuth integration
- ConfluenceWiki space URL
- PDF filesPublic URL
- Website URLsAny public page
- Plain textPaste directly
Real-time order & payment lookups
Connect your payment processor. The AI resolves "Where is my order?" and "What happened to my payment?" without routing the customer to a human agent.
- StripeCharges, refunds, customers
- ShopifyOrders, tracking, fulfilment
- PaystackTransactions, payment refs
Frequently asked questions
Do I need a KnowDesk account to use this plugin?
Yes. The plugin is a free connector. You need a KnowDesk account to get a Widget API key. A free 7-day trial is available at knowdesk.io, and nothing is charged until it ends.
How do I install the KnowDesk WordPress plugin?
Search for "KnowDesk" in Plugins → Add New, then install and activate. Go to Settings → KnowDesk Widget, paste your API key, and click Save. Your widget is live in under 2 minutes.
What happens when the AI cannot answer a question?
When the AI cannot find an answer in your knowledge base, or when a visitor clicks 'Talk to a person', the conversation is escalated to your Live Inbox. Your agent receives the full chat history and can reply immediately - no context lost.
Can my support team handle live chats from WordPress visitors?
Yes. KnowDesk includes a Live Inbox where your agents see all escalated conversations, assign chats to each other, leave internal notes visible only to the team, and @mention teammates. First-response time is tracked automatically.
Can the widget look up customer orders and payments?
Yes. Connect your Stripe, Shopify, or Paystack account and the AI can look up transaction status, order details, and fulfilment information in real time - answering 'Where is my order?' and 'What happened to my payment?' without a human agent.
What knowledge sources does KnowDesk support?
Google Docs, Notion pages, Confluence wiki spaces, PDF files (via URL), website URLs, and plain pasted text. Your AI widget answers only from your own content - never from general internet knowledge.
Can I show the widget only on certain pages?
Yes. You can show the widget on all pages, front page only, posts only, or pages only. You can also exclude specific pages by entering their IDs in the settings. Works on WooCommerce product, cart, and checkout pages.
Is the plugin GDPR compliant?
Yes. The plugin stores only your API key as a standard WordPress option. No visitor personal data is collected or stored by the plugin code.
The AI chatbot for WordPress that actually understands your site
KnowDesk is the AI chatbot for WordPress that goes beyond a basic FAQ widget. It learns from your actual site content - your pages, your WooCommerce product catalog, your documentation, and your support guides - and applies that knowledge to every customer conversation, 24 hours a day, without a human in the loop.
Installing KnowDesk takes under five minutes. Find the plugin in the WordPress Plugin Directory, activate it, paste your API key, and your AI support agent is live. Visitors can get instant answers about products, pricing, policies, shipping, and orders at any hour - regardless of whether your team is online. For WooCommerce store owners, real-time order and payment lookups mean a customer asking about their delivery date or refund status gets an accurate, personalised answer pulled directly from their order record, with no manual lookup from your team.
What separates KnowDesk from other WordPress chat plugins is the quality of the underlying AI. This isn't a scripted chatbot following a rigid decision tree. It's a large language model trained on your specific content, tuned to match your brand's voice, and capable of handling multi-turn conversations that evolve naturally as the customer's needs change. When the AI reaches the limits of its knowledge or a visitor asks to speak with a person, the conversation escalates to your live inbox with full history intact - no asking the customer to start over.
Whether you run a blog, a membership site, a SaaS product, or a WooCommerce store, KnowDesk is the AI chatbot for WordPress built for teams that take support quality seriously.
Add AI support to your WordPress site today
Free plugin. AI answers from your own docs. Live agent escalation when needed. Setup in under 2 minutes.