Cookie Policy — How KnowDesk Uses Cookies
1. What Are Cookies?
Cookies are small text files stored on your device by your browser when you visit a website. They help websites remember information about your visit — such as whether you're logged in, your language preference, or your consent choices. Cookies are not programs and cannot carry viruses.
This policy also covers similar technologies like local storage and session storage, which serve similar purposes.
2. Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are required for the platform to function. They cannot be disabled. Without them, you cannot log in or use the dashboard.
| COOKIE NAME | PURPOSE | DURATION | PROVIDER |
|---|---|---|---|
| sb-access-token | Authenticates your session with Supabase | 1 hour | Supabase |
| sb-refresh-token | Refreshes your authentication session | 7 days | Supabase |
| kd-cookie-consent | Stores your cookie consent preferences | 1 year | KnowDesk |
2.2 Functional Cookies
These cookies remember your preferences and improve your experience. They are set when you interact with certain features.
| COOKIE NAME | PURPOSE | DURATION | PROVIDER |
|---|---|---|---|
| kd-theme | Remembers your dark/light mode preference | 1 year | KnowDesk |
| kd-sidebar | Remembers whether the sidebar is collapsed | Session | KnowDesk |
2.3 Analytics Cookies (Optional — requires consent)
We use privacy-focused analytics to understand how the platform is used. These cookies are only set after you grant consent. We do not use Google Analytics or Facebook Pixel.
| COOKIE NAME | PURPOSE | DURATION | PROVIDER |
|---|---|---|---|
| _plausible | Page view counting (privacy-first, no personal data) | Session | Plausible Analytics |
2.4 Cookies We Do NOT Use
- Advertising or retargeting cookies
- Cross-site tracking cookies
- Social media tracking pixels (Facebook, Twitter, LinkedIn)
- Google Analytics or similar invasive trackers
- Third-party behavioural profiling cookies
3. Third-Party Cookies
Some third-party services we use may set their own cookies:
| SERVICE | PURPOSE | THEIR POLICY |
|---|---|---|
| Stripe | Payment processing — set only on checkout pages | stripe.com/privacy |
| Cloudflare | Security, bot protection, and CDN performance | cloudflare.com/privacypolicy |
4. Managing Your Cookie Preferences
4.1 Our cookie banner
When you first visit KnowDesk, you will see a cookie consent banner. You can:
- Accept all cookies — enables strictly necessary, functional, and analytics cookies
- Accept necessary only — enables only strictly necessary cookies
- Manage preferences — choose which categories to enable individually
You can change your preferences at any time by clicking the "Cookie Settings" link in the website footer.
4.2 Browser settings
You can also control cookies through your browser settings. Note that disabling all cookies will prevent you from logging into KnowDesk. For browser-specific instructions:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions
5. Cookie Consent and GDPR
Under the EU ePrivacy Directive and GDPR, we are required to obtain your consent before setting non-essential cookies. We record your consent choice with a timestamp and the version of our cookie policy in force at the time. Your consent is valid for 12 months, after which we will ask again.
6. Do Not Track
We respect the Do Not Track (DNT) browser signal. If your browser sends a DNT signal, we will not set analytics cookies regardless of your consent choice.
7. Changes to This Policy
If we add new cookie categories or significantly change how we use cookies, we will update this policy and, if required by law, ask for your consent again.
8. Contact
Questions about our cookie practices: privacy@knowdesk.io