Question 1

What is KnowDesk?

Accepted Answer

KnowDesk is an AI customer support platform. It turns your existing knowledge - Google Docs, Notion, Confluence, PDFs, websites, and more - into a branded AI support widget that answers customer questions 24/7. It also includes a live agent inbox, email ticketing, QA reviews, Shopify and Stripe order lookup, and 300+ purpose-built AI agents. Setup takes under 2 minutes with no developers needed.

Question 2

How long does setup take?

Accepted Answer

Most customers are live in under 2 minutes. You paste one script tag into your website, or install the WordPress plugin or Shopify app. Then connect a knowledge source (a Google Doc, PDF, or website URL) and your AI is answering questions. No build step, no developer, no migration.

Question 3

Do I need a developer to use KnowDesk?

Accepted Answer

No. KnowDesk is fully no-code. Embed the widget with one script tag (copy-paste into any website), install the WordPress plugin from the plugin directory, or install the Shopify app in one click. Everything else - knowledge base management, agent training, widget customisation - is done through the dashboard.

Question 4

What knowledge sources does KnowDesk support?

Accepted Answer

KnowDesk supports Google Docs, Google Drive, Notion, Confluence, ClickUp, PDF files, website URLs, sitemap crawls, plain text, CSV/Excel, GitHub repos, Airtable, YouTube (caption indexing), video/audio uploads, Zendesk articles, Freshdesk articles, Intercom articles, and HubSpot knowledge base. You can connect multiple sources and they sync automatically.

Question 5

What are the 300+ AI agents?

Accepted Answer

KnowDesk ships purpose-built agents for specific support tasks: WISMO (Where Is My Order), returns and RMA automation, brand gate (refund eligibility checks), email retention, abandoned cart winback, churn scoring, VIP segmentation, brand voice auditor, ad copy review, Shopify listing QA, translation QA, UGC compliance, Mission Control intelligence, anomaly detection, revenue attribution, and 9 department SOP playbook agents. Each agent is tuned for its specific task out of the box.

Question 6

Does KnowDesk work with Shopify?

Accepted Answer

Yes. Connect your Shopify store in Integrations and KnowDesk reads your live order data, so customers can check order status, tracking, refunds and product availability right inside the chat widget - no human agent needed. A one-click Shopify app is under review and coming soon. KnowDesk also works with WooCommerce via the WordPress plugin.

Question 7

Does KnowDesk integrate with Stripe?

Accepted Answer

Yes. KnowDesk connects to Stripe so customers can ask about payment status, subscription details, and invoices inside the chat widget. This is available through the Fintech Vertical AI feature, which includes an optional PIN and OTP security gate for sensitive transaction queries.

Question 8

What is Vertical AI?

Accepted Answer

Vertical AI is KnowDesk's industry-specific AI layer. It includes pre-built agent sets and workflows for five industries: E-commerce (Shopify & Stripe order lookup, 85% deflection rate), Real estate (property search, offer status, 24/7 listing queries), Healthcare (appointment availability, patient intake, after-hours queries), Legal (client matter status, intake automation, document requests), and Fintech (secure transaction queries with PIN/OTP gates).

Question 9

How does the live agent inbox work?

Accepted Answer

When a customer's question is too complex for the AI, the conversation can be escalated to a human agent with one click. Agents see the full conversation history, can type replies with real-time indicators, assign conversations, add internal notes, and rate CSAT. All widget and email conversations are in the same shared inbox.

Question 10

What is the QA review system?

Accepted Answer

KnowDesk includes a built-in QA system for evaluating agent conversations. Reviewers score conversations across 9 attributes (accuracy, tone, resolution, etc.). The system supports calibration sessions (inter-reviewer agreement scoring), auto-fail rules (any breach triggers a fail), weighted attribute importance, an agent coaching portal where agents can view their own scores, a smart queue for AI-prioritised sampling, and automated weekly QA report emails to stakeholders.

Question 11

Does KnowDesk support multiple languages?

Accepted Answer

Yes. The AI automatically detects the language the customer is writing in and replies in the same language. No configuration is needed. KnowDesk supports 50+ languages out of the box.

Question 12

Can I white-label the widget?

Accepted Answer

Yes. Scale and Enterprise plans support full white-labelling: remove KnowDesk branding, use a custom domain for the widget endpoint, and apply your own brand colours, logo, and name. This is particularly popular with agencies that resell KnowDesk to their clients.

Question 13

What is the Partnership Program?

Accepted Answer

KnowDesk's Partnership Program lets agencies, consultants, and SaaS platforms earn recurring commission by referring customers. Partners get a dedicated dashboard to track referrals and commissions, co-marketing resources, and access to white-label options for managing multiple client workspaces.

Question 14

Can I migrate from Zendesk, Freshdesk, or Intercom?

Accepted Answer

Yes. KnowDesk's data migration feature lets you import your existing knowledge base articles and ticket history from Zendesk, Freshdesk, and Intercom. Agents, conversations, and tags are migrated with zero data loss.

Question 15

How is KnowDesk priced?

Accepted Answer

KnowDesk uses flat-fee pricing - no per-seat charges, no per-conversation fees. Plans start from $19/month. All plans include the AI widget, live agent inbox, and email ticketing. Higher plans unlock analytics, QA reviews, vertical AI, higher volume limits, and white-labelling. A 7-day free trial is available, and nothing is charged until it ends. See the full pricing breakdown at knowdesk.io/pricing.

Question 16

Is there a free trial?

Accepted Answer

Yes. KnowDesk offers a 7-day free trial. You add a card when you sign up, but nothing is charged until the trial ends, and you can cancel any time before then. You can connect your knowledge base, deploy the widget, and test the full feature set during the trial.

Question 17

How secure is KnowDesk?

Accepted Answer

KnowDesk is built with security-first principles. API keys and integration credentials are stored server-side and never sent to the customer's browser. All widget communication is proxied through your Cloudflare Worker. Fintech tasks support PIN and OTP verification gates. KnowDesk is GDPR compliant and does not store customer personal data beyond what's needed to deliver the service.

Question 18

Where is KnowDesk headquartered?

Accepted Answer

KnowDesk Inc. is incorporated in Delaware, USA, with its mailing address in Cheyenne, Wyoming. We are a fully remote team serving customers globally.

Question 19

How do I contact support?

Accepted Answer

Email us at hello@knowdesk.io - we reply within one business day. You can also use the live chat widget on any KnowDesk page, or browse the documentation at knowdesk.io/docs.

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