18+ Integrations

Connects to your existing tools

Your knowledge already exists. KnowDesk reads it directly - no copy-paste, no reformatting, no engineers. Connect your sources and the AI answers customers in minutes.

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7
Messaging channels
20
Knowledge sources
1
Shared live inbox
Messaging Channels

One inbox for every channel your customers use

Connect WhatsApp Business, Facebook Messenger, Instagram, Slack, and Telegram. Inbound messages land directly in your Live Inbox, and every reply routes back to the exact channel it came from - automatically, just like email. Plus a hosted WebChat page you can share as a direct link.

  • WhatsApp Business, Messenger, Instagram, Slack & Telegram - all fully two-way
  • Replies route back to the customer's original channel automatically
  • Hosted WebChat page you can share as a direct link - no embed needed
  • Per-widget channel configuration - connect once, works everywhere that widget lives

Every conversation in one inbox - replies route back to the channel they came from.

  • WhatsApp Business

    Two-way WhatsApp Business messaging. Customers message your number, your team replies from the Live Inbox, and every thread stays in sync.

  • Facebook Messenger

    Connect your Facebook Page. Messenger conversations arrive in the shared inbox and replies post straight back to Messenger.

  • Instagram

    Answer Instagram DMs from the same inbox as every other channel - no app switching, full conversation history.

  • Slack

    Bring customer and internal support requests in from Slack, with replies delivered back to the original Slack thread.

  • Telegram

    Connect a Telegram bot in about a minute. Messages route to the Live Inbox and replies return to the original Telegram chat.

  • Email

    Connect or forward a support address. Email threads become inbox conversations and replies send from your own domain.

  • Hosted WebChat

    A hosted WebChat page for every widget - share it as a direct link with no code or embed required.

20 knowledge sources

Every source your answers live in

Connect docs, websites, data, help desks, media and your store. KnowDesk keeps them in sync so the AI always answers from the latest version.

  • Google Docs

    Documents & Knowledge

    Sync live from Drive. The AI stays up to date whenever you edit your docs - no manual re-upload needed.

  • Google Drive

    Documents & Knowledge

    Connect entire Drive folders or individual files. All formats supported including Slides and Sheets.

  • PDF Files

    Documents & Knowledge

    Upload PDFs directly or link public URLs. Text is extracted and indexed automatically.

  • Notion

    Documents & Knowledge

    Export and sync Notion pages, databases, and wikis as AI-readable knowledge.

  • Confluence

    Documents & Knowledge

    Pull your entire Confluence wiki into the AI. Space-level sync, automatic updates.

  • ClickUp

    Documents & Knowledge

    Connect ClickUp Spaces and Docs so the AI answers from your project knowledge base.

  • Plain Text

    Documents & Knowledge

    Paste text directly or write your knowledge in KnowDesk's built-in editor.

  • Website URLs

    Websites & Web Content

    Auto-scrape any public help centre or docs site. The AI indexes every page you link.

  • Sitemap Crawler

    Websites & Web Content

    Link your sitemap.xml and KnowDesk crawls your entire site automatically on a schedule.

  • CSV / Excel

    Data & Spreadsheets

    Import spreadsheet data, product catalogues, FAQ lists, or pricing tables as searchable knowledge.

  • GitHub

    Data & Spreadsheets

    Sync README files, wikis, and docs from any public or private GitHub repository.

  • Airtable

    Data & Spreadsheets

    Connect Airtable bases so the AI can answer questions from your structured records.

  • Zendesk

    Help Desks & CRM

    Import all published Zendesk Help Center articles in one click. Keeps in sync when articles are updated.

  • Freshdesk

    Help Desks & CRM

    Pull your entire Freshdesk knowledge base into the AI without any manual migration.

  • Intercom

    Help Desks & CRM

    Import your Intercom articles and conversations. Great for migrating from Intercom to KnowDesk.

  • HubSpot

    Help Desks & CRM

    Connect your HubSpot knowledge base and contact data so the AI can personalise answers.

  • YouTube

    Media & Video

    Paste a YouTube URL - captions are fetched and indexed. Customers get answers with timestamp links.

  • Video & Audio

    Media & Video

    Upload MP4, MP3, or other media files. KnowDesk transcribes and indexes the content automatically.

  • Shopify

    E-commerce & Payments

    Connect your store and customers check order status, tracking, returns and refunds inside the chat widget - no human agent needed. One-click Shopify app coming soon.

  • Stripe

    E-commerce & Payments

    Live payment and subscription data in chat. Customers ask about charge status, invoices, and billing - the AI answers with real Stripe data.

Don't see your tool?

We're adding new integrations every month. Request one via our docs or connect any public URL - KnowDesk can scrape and index any accessible web page.

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