Platform Features

300+ AI Agents. Zero Engineering.

KnowDesk ships the full AI customer support stack - agents, inbox, QA, analytics, order lookup, and vertical AI - all in one platform that deploys in under 2 minutes.

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300+
AI Support Agents
2 min
Average Setup Time
50+
Languages Supported
85%
Ticket Deflection Rate
5
Industry Verticals
18+
Integrations
New · Workflow automation

Automate any support process - visually

Build no-code workflows on a drag-and-drop canvas. Start from a trigger, branch on any field - even nested order data - and chain 40+ ready-made blocks across support, voice, email, QA and Mission Control.

  • 5 triggers - a chat intent, a live-call event, a QA outcome, a resolved conversation, or a manual run
  • Branch on any field, including nested data like order.status, with values suggested from each block’s real output
  • 40+ blocks - order lookup, returns, tickets, win-back emails, SLA checks, warm call transfers and follow-up SMS
  • {{field}} templating drops live data into any message, plus a custom webhook for anything not pre-built - like Slack alerts
Build your first workflow See the live demo

Example · Refund request from chat

  1. TriggerChat intent · Refund request
  2. ActionLook up order status
  3. Branchorder.status = delivered?
    1. YesActionStart a return / RMA
    2. NoWebhookAlert #support on Slack
New · Huddle

Your team and your customers, one click from every conversation

Huddle puts team chat, voice calls and customer calling inside the Live Inbox. An agent never leaves a conversation to ask for help, talk it through with a colleague, or speak to the customer. Included with the Live Inbox on every plan.

  • Get help on any chat - a team thread opens with a 3-line AI summary; a lead can whisper a reply the agent inserts in one click
  • Free voice calls with screen share between teammates, in the browser - on Cloudflare Calls or your own LiveKit server, chosen per widget
  • Call the customer free with a secure, single-use link by chat, email or SMS - or let visitors tap “Call in browser” in your widget
  • Ring their phone from the inbox with your KnowDesk number as caller ID, paid from the voice wallet, with the rate per country shown first
  • AI on every call, with the customer’s agreement: live transcript, suggested answers from your knowledge base, and a summary and QA score saved to the conversation
Try Huddle free Read how it works

Example · A delayed refund

  1. Customer“Where is my refund for #4821?”
  2. AgentGet help · AI summary sent to finance
  3. HuddleVoice call + screen share with finance
    1. FreeBrowserCall link in the chat
    2. WalletPhoneClick-to-call
18 capabilities

Everything included

Every plan ships the core platform. Filter by area to see what powers each part of your support operation.

  • 300+ AI Agents

    CoreAutomation

    Purpose-built agents for every support scenario: WISMO, returns & RMA, brand gate, email retention, winback, churn scoring, VIP segmentation, ad copy review, translation QA, UGC compliance, and many more.

  • Voice AI Phone Agent

    Voice AICore

    A dedicated phone number answered by a real-time AI voice agent - natural speech, the same knowledge base and Vertical AI tools as the widget, live order and transaction lookup, and warm transfer or ticket escalation to a human agent.

  • Workflow automation

    AutomationIntegrations

    Visual, no-code workflows on a drag-and-drop canvas. Trigger on a chat intent, live-call event, QA outcome or resolved conversation, branch on any field (including nested data), and chain 40+ blocks - order lookup, returns, tickets, emails, SLA checks, warm call transfers and custom webhooks - with {{field}} templating.

  • Knowledge Base Chatbot

    CoreIntegrations

    Connect Google Docs, Notion, Confluence, PDFs, website URLs, GitHub repos, YouTube, Airtable, or plain text. The AI reads your existing content live - no copy-paste, no reformatting.

  • Live Agent Inbox

    CoreTeam

    Real agents take over from the AI in real time. Typing indicators, agent assignment, internal notes, CSAT ratings, and full conversation replay. One inbox for widget and email.

  • Huddle team chat

    HuddleTeam

    Team chat inside the Live Inbox: a team channel, direct messages and presence. “Get help” on any conversation opens a thread with a 3-line AI summary, leads whisper replies the agent inserts in one click, @KnowDesk answers from your knowledge base, and messages are translated for multilingual teams.

  • Free calls with team & customers

    HuddleVoice AI

    Voice calls with screen share between teammates, and calls with customers by a secure single-use link or the widget’s “Call in browser” - free, no phone number needed. Ring a customer’s phone from the inbox with your KnowDesk number, paid from the voice wallet. With the customer’s agreement: live transcript, suggested answers, and a summary and QA score saved to the conversation.

  • Shopify & Stripe Order Lookup

    E-commerce

    Customers ask about order status, tracking, and refunds inside the chat. KnowDesk fetches live data from Shopify and Stripe without a human agent.

  • Email Inbound Ticketing

    CoreTeam

    Emails become tickets automatically. Agents reply from the shared dashboard. Full conversation history, assignee tracking, and resolution timestamps.

  • QA Review System

    QualityReporting

    9-attribute scoring for every agent conversation. Calibration sessions, auto-fail rules, weighted scoring, agent coaching portal, and automated weekly QA reports to stakeholders.

  • Multi-language AI

    CoreGlobal

    The AI detects the customer's language and replies in kind. No configuration needed. Supports 50+ languages out of the box.

  • Analytics & Mission Control

    Reporting

    Widget, email, and ticket metrics in one dashboard. Resolution rate, response time, CSAT trends, and Mission Control - a cross-platform view aggregating GA4 sessions, Stripe revenue, and Gorgias tickets with AI-generated anomaly alerts.

  • Vertical AI

    EnterpriseVertical

    Industry-specific AI for e-commerce (Shopify + Stripe, 85% deflection), real estate (property search, offer status), healthcare (appointment availability, patient intake), legal (matter status, intake automation), and fintech (secure transaction queries with PIN/OTP gates).

  • Data Migration

    GrowthScaleEnterprise

    Import your existing knowledge base and ticket history from Zendesk, Freshdesk, or Intercom. Migrate agents, conversations, and tags - zero data loss.

  • Partnership Program

    Partners

    Earn recurring commission by referring customers to KnowDesk. Access a dedicated partner dashboard, co-marketing resources, and a white-label option for agencies.

  • Brand Voice Auditor

    Quality

    Batch-analyze tone consistency across your content. Identify drift from your brand guidelines before it reaches customers. Works on emails, chat logs, and marketing copy.

  • 2-Minute No-Code Setup

    Core

    Paste one script tag (Shopify app coming soon). The widget is live in under 2 minutes. No developer, no build step, no migration required.

  • White-Label Widget

    EnterprisePartners

    Remove KnowDesk branding, use a custom domain for the widget endpoint, and apply full brand colour and logo. Available on Scale and Enterprise plans.

Ready to see it in action?

7-day free trial. Nothing is charged until it ends. Connect your knowledge base and deploy in under 2 minutes.

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