Partner Programme Terms
These Partner Programme Terms (“Partner Terms”) apply between KnowDesk Inc., a Delaware corporation (File Number 10645914), 1908 Thomes Avenue, Cheyenne, WY 82001, United States (“KnowDesk”, “we”), and the person or organisation approved as a partner (“Partner”, “you”). They add to the KnowDesk Terms of Service and Privacy Policy. If they conflict, these Partner Terms take priority for the partner programme.
1. Who can join
1.1 You can join as an individual or as a business (a company, partnership, agency, marketplace or other organisation), from any country, except as set out in 1.3.
1.2 If you join as an individual, you confirm that you are at least 18, that you are acting in a business or professional capacity and not as a consumer, and that your local law allows you to receive the income these terms describe. If you join for an organisation, you confirm you are authorised to accept these terms for it.
1.3 You cannot join if you, or anyone who owns or controls your organisation, is subject to UN, US, EU or UK sanctions, or is based in a country or region under comprehensive sanctions.
1.4 We review every application and may accept or decline it. Your partnership starts when we send you written approval by email.
2. Partner tiers
| TIER | COMMISSION | HOW LONG |
|---|---|---|
| Referral | 10% of each referred customer's payments | The customer's first 12 months as a paying customer |
| Agency and Reseller | 25% of each referred customer's payments | For as long as the customer stays subscribed |
| Integration | 20% of payments from customers who install through your platform | For as long as the customer stays subscribed |
2.1 Your tier and rate are shown in your Partner Portal. A rate agreed with you in writing replaces the standard rate above.
2.2 White-label is available to approved Agency and Reseller partners on request. Extra terms apply and are agreed separately.
2.3 The partnership is non-exclusive. You can promote other products and we can work with other partners. There is no minimum volume to stay active.
3. Attribution
3.1 A customer is attributed to you when they create a KnowDesk account within 30 days of using your tracked referral link, or after accepting an invitation you sent from your Partner Portal. For Integration partners, attribution follows the install tracking in the Integration API documentation.
3.2 Attribution follows our tracking records. If more than one partner claims a customer, we decide fairly on the records we hold and tell you the reason if you ask.
3.3 If a referred customer cancels and resubscribes within 90 days, the attribution and your commission resume automatically. After 90 days, attribution is decided again under 3.1.
3.4 You do not earn commission on:
- your own account, or accounts of people or businesses you control or that control you (self-referral);
- customers who were already paying KnowDesk before your referral;
- accounts created through fraud, incentives we have not approved, or misleading claims.
4. How commission is calculated
4.1 Commission is a percentage of the amount the referred customer actually pays KnowDesk for their subscription, after discounts and credits, and excluding VAT, sales tax and similar taxes, refunds and chargebacks.
4.2 Startup offer. If a referred customer joins on our startup offer (30% off their first 6 months), you earn your normal rate on what they pay during that time. When they move to full price, you also get a one-time bonus of about two months of full-price commission.
4.3 Refunds and chargebacks. A commission becomes “confirmed” 7 days after the customer’s payment clears, if there has been no refund or chargeback. If a payment is refunded or reversed after the commission was paid, we deduct that commission from your future earnings. We will not invoice you for it unless the reversal was caused by your fraud or a serious breach of these terms.
5. Payouts
5.1 We pay confirmed commission on the 1st of each month for commission confirmed in the previous month, or on the next business day if the 1st is not one.
5.2 The minimum payout is USD 50. Smaller balances roll over to the next month and do not expire while you are a partner.
5.3 We pay in US dollars by bank transfer, PayPal or Stripe, to the details you keep up to date in your Partner Portal. We pay our own sending fees. Fees your bank or provider charges you, and currency conversion, are yours.
5.4 Your Partner Portal shows every commission, its status and your payout history. If you think an amount is wrong, tell us within 90 days of the payout and we will check and correct it.
5.5 We may hold a payout only to verify your identity or tax details (section 9), where the law requires it, or while we investigate reasonable signs of fraud or a serious breach. We will tell you why, and once the issue is cleared we pay what is due straight away.
6. How you promote KnowDesk
6.1 You agree to:
- describe KnowDesk honestly and accurately, and not promise results or savings we do not offer;
- make clear you are an independent KnowDesk partner, and say you may earn a commission wherever the law or advertising rules require it (for example FTC guidance in the US, or consumer and advertising rules in the EU and UK);
- contact prospects only where you have a lawful basis, following the anti-spam and privacy laws that apply to you and to them (such as the GDPR and ePrivacy rules, CAN-SPAM and CASL). Do not send unsolicited bulk messages.
6.2 You agree not to:
- present yourself as KnowDesk, a KnowDesk employee or our official support;
- bid on "KnowDesk" or close misspellings as a search-ad keyword;
- use domain names, social handles or app names that contain "KnowDesk";
- offer cash, gifts or other sign-up inducements we have not approved in writing;
- make offers or commitments on KnowDesk's behalf, or change our prices or terms for a customer.
6.3 Our brand. While you are a partner, we give you a limited, non-exclusive, revocable licence to use the KnowDesk name, logo and the materials in your Partner Portal, as provided, only to promote KnowDesk. If we ask you to change or remove material that uses our brand, you will do so within 7 days.
7. Data protection
7.1 Each of us is a separate controller of the personal data it collects and uses for the partner programme, and is responsible for complying with the data protection laws that apply to it.
7.2 You are responsible for having a lawful basis, such as consent, to share a prospect’s contact details with us or to introduce them to us.
7.3 We use introduction details only to contact the prospect about KnowDesk and to run the partner programme. We share with you only what you need to track your referrals: the customer’s business name, subscription status and the amounts your commission is based on. We do not share their conversations, knowledge base or end-customer data.
7.4 Where KnowDesk processes personal data for clients a white-label partner manages, we act as processor under our Data Processing Agreement.
8. Confidentiality
8.1 Each of us will keep confidential any non-public information the other shares under these terms, such as unannounced pricing, commission reports, client lists and product plans, and use it only for the partnership.
8.2 This does not cover information that is public, was already known, or must be disclosed by law. It lasts for 3 years after the partnership ends.
9. Taxes and status
9.1 You are an independent contractor. Nothing in these terms makes you an employee, agent, franchisee or joint venturer of KnowDesk, and you cannot bind KnowDesk to any contract.
9.2 Each of us is responsible for its own taxes. You are responsible for declaring and paying any income tax, social contributions, VAT or similar on what you earn.
9.3 Before your first payout you give us the tax form we are required to collect: usually a W-8BEN for non-US individuals, a W-8BEN-E for non-US businesses, or a W-9 for US partners. If you are VAT-registered, add your VAT number. We withhold tax only where the law requires it, and we tell you if we do.
10. Changes to these terms
10.1 We may update these terms, for example to reflect new features, laws or rates. We will email you at least 30 days before a change takes effect, unless the law requires a faster change.
10.2 A change never reduces commission you earned before it took effect.
10.3 If you do not accept a change, you can end the partnership before it takes effect and keep everything you earned under the previous terms.
11. Ending the partnership
11.1 Either of us can end the partnership at any time with 30 days’ written notice. Email is enough.
11.2 Either of us can end it straight away by written notice if the other commits a serious breach and does not fix it within 14 days of being asked (where it can be fixed), or acts fraudulently.
When the partnership ends
- We pay all confirmed commission, and commission confirmed within 30 days of the end date, on the normal schedule. The USD 50 minimum does not apply to your final payout.
- If we end the partnership under 11.1 without any breach by you, you keep earning commission on customers already attributed to you for 6 months after the end date, within the limits of your tier.
- If the partnership ends because of your fraud or serious breach, unconfirmed commission linked to that breach is forfeited.
- You stop using the KnowDesk brand, and your tracked links stop attributing new customers.
12. Liability
12.1 Neither of us is liable to the other under these terms for indirect or consequential loss, or for loss of profit, revenue or goodwill.
12.2 Each party’s total liability under these terms is limited to the greater of the commission paid or payable to you in the 12 months before the claim, or USD 1,000.
12.3 These limits do not apply to commission we owe you, fraud, breach of confidentiality or data protection obligations, misuse of the other party’s brand, or anything the law does not allow to be limited.
12.4 You are responsible for claims made against KnowDesk because of how you marketed KnowDesk, where you broke section 6 or 7.2.
13. Anti-bribery and conduct
Each of us will follow the anti-bribery and anti-corruption laws that apply to it, including the US FCPA and the UK Bribery Act where relevant. Neither of us will offer or accept improper payments in connection with the partnership.
14. Law and disputes
14.1 If there is a disagreement, we will first try to settle it in good faith by email within 30 days.
14.2 These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. The state and federal courts in Delaware have jurisdiction.
14.3 Nothing in these terms takes away rights you have under the mandatory laws of your own country. Where those laws allow it, you may also bring a claim for unpaid commission in the courts where you live.
15. General
15.1 We send notices to the email address in your Partner Portal. You send them to [email protected]. A notice is received when sent, unless the sender gets a delivery failure.
15.2 You may not transfer the partnership without our written consent. We may transfer it to a company that takes over our business, if it keeps these terms.
15.3 If a clause is found unenforceable, the rest still applies. Not enforcing a clause does not waive it.
15.4 These terms, the Terms of Service, the Privacy Policy and any written agreement on your tier or white-label are the whole agreement about the partner programme.
15.5 These terms are written in English. If we provide a translation, the English version applies.
16. Contact
Partner questions: [email protected] · KnowDesk Inc. · 1908 Thomes Avenue, Cheyenne, WY 82001, United States